It seemed like a simple blocked drain. Although a CCTV inspection of a blocked drain uncovered underlying issues for this restaurant with a collapsed pipe allowing sediment to create water blockages

Summary

How a blocked drain can hide other plumbing issues at your property.

Getting a blocked drain inspected with a CCTV Camera

The Ichi-ban Boshi restaurant owner had a blocked drain that was causing overflows into the dining and cooking areas of their business. They had been experiencing regular blocked drains and the assumption was their staff were maybe washing too many food scraps or other debris down the sinks. This type of blocked drain scenario is fairly common for lots of small business owners. 

 

 

Why a blocked drain can hide underlying plumbing issues

In many cases people will try and unblock their drain by pouring chemicals down it or maybe even organising a water jet blast service. Although this can hide underlying plumbing issues by not inspecting the pipes to ensure there are not other problems. So using our experience Nu-Trend recommended to conduct a CCTV inspection of the pipes to ensure there wasn’t something else occurring on this site that wasn’t obvious. 

 

What is the benefit of getting a CCTV pipe inspection?

Using the CCTV camera we are able to explore the pipe network and visibly inspect it to see if there are any other issues occurring. It takes all the guesswork away and delivers clear evidence as to what the drain blockage issues are. It meant the property owner could see for themselves what the cause of the issue was and then decide how they wanted to fix this blocked drain.

How did we fix this blocked drain?

24 hour emergency plumber repairs using leak detection equipment.

To help the Ichi-ban Boshi restaurant owner we organised to conduct all our work after hours so they didn’t need to alter their trading hours. With our service available 24 hours a day, 7 days a week we scheduled the team to be onsite to do the inspection and remedy works as quickly as possible during the night.

 

Wet saw cutting the concrete slab & exposing the pipes

Once we had completed the CCTV inspection of the pipes we also made sure we carried out a leak detection process to then identify any services that may be under the tiles before we did the wet saw cutting. Once that was completed we were able to begin our work to get access to the pipes and repair the issue.

 

So was it just a blocked drain?

In the end what we discovered was that the pipe had collapsed and had a large hole in it. This was allowing sand or sediment and other debris to fill the pipe which was leading to the recurring blocked drain. If we had just unblocked the drain we wouldn’t have uncovered this underlying issue for the property owner.

By going the extra step with the CCTV inspection we were able to identify the cause of the recurring blocked drain as well as put a long term solution in place to save the property owner servicing costs in the long term.

What are the common Sydney Plumber sales 'Gimmicks'

How are they presented & what do they mean.

We will try an attempt to explain the most common Sydney Plumber sales ‘gimmicks’ that we generally see. Of course there will be variations and in some cases they may be very genuine, so it does pay to do your homework and compare offers via written quotations. 

$50 off if you mention this ad

This is the most common one you will see in local newspapers, online advertising or letterbox flyers. Although think about it, how can they provide a genuine discount when they haven’t even visited your property or know the real extent of the work required?

They may show ‘$50 Discount’ on their Invoice, but they have added that cost into either their labour, parts or another part of their work done. 

So you may think like you have received a discount, but you haven’t really.

Senior's DISCOUNTS

This is second most common gimmick you will see in local newspapers, online advertising or letterbox flyers. It’s similar to the $50 off deal, how can they provide a genuine discount when they haven’t even visited your property or know the real extent of the work required?

They may show a % Discount on their Invoice, but typically they have either over-quoted to create a perceived discount or found ‘extra work required’ that probably didn’t need doing.  

The discount might get shown as a line item on the invoice but it has been accounted for in higher pricing or extra servicing. Either way it isn’t a genuine offer in most cases.

FIX A BLOCKED DRAIN FOR $79

We love this one, it seems so simple right? Come and unblock a drain for less than $100. Although this hides what is really an opportunity to secure a job and get onto your property. They aren’t going to know what is the cause of the blockage before inspecting it, it could be deep within your pipes, a sewer, tree roots or other things.

How could all these scenarios or deeper inspections possibly only cost $79? A blocked drain could actually be a repair worth thousands of dollars depending on the circumstances.

ON TIME OR WE PAY YOU $100

Being on time is one of the biggest issues Customers have with tradespeople. The perception is that a tradie doesn’t care or isn’t disciplined although sometimes there are so many unexpected variables that can occur from one job to another. We will always let you know immediately.

Getting $100 for being late sounds pretty attractive, but guess what, it’s another trick where that amount is added elsewhere into the pricing of your service.

$0 CALL OUT FEE

Call out fees are a tricky one. The vast majority of tradesman will do free site visits and quotations, so seeing the $0 fee isn’t really unique or different, they are generally free anyway.

The ones that do charge a fee to cover their time may then give you the amount as a discount, but guess what, it’s probably buried in their quotation anyway. One way or another any service business needs to charge or recover money for time spent.

SAVE $100 ON A NEW WATER HEATER

This one sounds like a typical retailer promotional offer. Unless you do your own research and select a make and model of water heater, then get price comparisons for ‘supply only’ then how will you know if you are getting a real discount or not?

You might get $100 off the unit, but then the labour component is higher than normal. So always best to ask for a quote for exact same model and labour quoted separately so you can compare.

FREE CCTV INSPECTION

This is a funny one because sometimes to uncover the root cause of a blockage you have to use the CCTV camera to see inside the pipe. So basically, you have to use a required tool to fix the problem you are being paid to fix.

 

So while it may be offered ‘free’, it is sometimes a required task to try and rectify a problem. What some plumbers may do is place a cost on the CCTV inspection, then present it as a discounted service or add cost to the repair after the inspection.

ALL BLOCKED DRAINS FROM $XXX

This one is hilarious when you think about it. It sounds like a cheap offer ‘Your drain unblocked for $30’ for example.

 

Although read the accompanying fine print or watch out for the ‘from’ that is in the ad. It will be very easy for additional costs to be added once the plumber is on-site that will make this special offer not really that great.

It is nearly impossible to know the cause of a blockage without going on-site so fixed prices are a guess at best.

Years of experience

Nu-Trend since 2009

Nu-Trend was formed just over 10 years ago by father and son team, Rick and Michael Karagiannis.

Michael has been in the industry for more than 20 years, passing his knowledge and expertise to Rick as the family tradition lives on.

Rick has always enjoyed the finer elements design details. Not content with solving plumbing problems he soon broadened his skills to also do bathroom renovations in Sydney. A perfect match with hundreds of reviews later & beautiful bathrooms being enjoyed by hundreds of people.

Rick

Rick from Nu-Trend Plumbing and Bathroom Renovations

The passionate business owner who loves his job, always goes the extra mile & who many say “is too good for the industry”

Rick dislikes the typical industry behaviour and firmly believes in ‘no gimmicks’ and upfront, honest work.

  • Position: Director
 
  • Years in the industry: 15
 
  • Expertise / specialty: A hands-on Director and business owner who provides leadership for the team.
 
  • Qualifications: Licensed Plumber, Bathroom Renovator.
 
  • What he loves about his work? I love helping people when someone wants something and we achieve what they are after it’s rewarding for me.
 
  • Funniest on the job story: Doing a job on a live sewer stack and someone flushing the toilet while we were underneath. It was quite brown, but you had to laugh.
 
  • Favourite brand of bathroom product: Caroma Products

Robert

Robert is the co-owner of Nu-Trend who loves walking into different scenarios every day & trying to solve problems quickly. 

He is the organiser in the team, keeping the boys on track each day. Some dub him the ‘pretty face’ of Nu-Trend. 

  • Position: Director
 
  • Years in industry: 14
 
  • Expertise / specialty: Quoting, team organisation and logistics to keep everything running smoothly.
 
  • Qualifications: Licensed Plumber and Bathroom Renovator.
 
  • What he loves about his work? Doing something different every day and working with really good people to solve a range of everyday problems.
 
  • Funniest on the job story: Pranking the boys with fake emails or calls and waiting to see their reactions. Funny at times but a good way to practice real situations.
 
  • Favourite brand of bathroom product: Boffi Products

Chris

Chris joined Rick and Robert a few years ago as the number of jobs and bathroom renovations began to increase.

Ever reliable Chris gets stuck in when the hard work is required and provides the Nu-Trend team with a lot of the hard yakka.

  • Position: Plumber
 
  • Years in industry: 6
 
  • Expertise / specialty: Maintenance and domestic plumbing for houses or unit apartment blocks.
 
  • Qualifications: Licensed Plumber with aspirations to learn about renovations.
 
  • What he loves about his work?  Seeing Nu-Trend customers satisfied after a completed job where they notice the little details or finishing touches.
 
  • Funniest on the job story: Too many to list and he has been thinking about writing a book about funny plumber stories for everyone to read about.
 
  • Favourite brand of bathroom product: Boffi Products

Local | Licensed | Insured

Nu-Trend is a plumber and bathroom renovations team in Sydney, available 7 days a week. With 15 years experience, the Directors Rob and Rick are hands-on and provide a personalised service that is fully licensed, insured and qualified. You can check online with the NSW Department of Fair Trading here

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HOME OWNERS INSURANCE

Protection for your renovation project.

Work with a local Sydney renovator.

FULLY LICENCED 217859C

A qualified and licensed builder.

INSURED $20,000,000

Public liability insurance for peace of mind.

Drainer  |   Gasfitter  |  Plumber  |  LP Gasfitter 

 Kitchen, Bathroom and Laundry Renovator

STANDARDS AUSTRALIA AS/NZS3500:2018 Compliant

All the work carried out by Nu-Trend is AS/NZ3500:2018 compliant. It is the Australian Standard for Plumbing and Drainage in NSW as set down by Standards Australia and the Australian Building Codes Board. They give the plumbing industry technical direction to enable compliance with required regulatory frameworks.

A personal, written, committment.

The Nu-Trend service guarantee

Rick and Rob are the hands-on Directors for Nu-Trend Plumbing. Rather than hire sub-contractors and manage their business from a distant office, they are on the tools, at your site & working towards delivering your bathroom renovation or plumbing service. It means you are talking directly to the owners of the business, the guys who are accountable and responsible rather than via email or through customer service teams.

It is why they are able to provide a written guarantee that demonstrates their confidence in standing by the quality of their workmanship and the service they deliver to every single client.

They have a very single minded commitment to deliver a high level of professionalism and quality.

Nu-Trend plumbing and bathroom renovation Satisfaction Guarantee

No sales tricks, guaranteed.

'No Gimmicks' that's our policy

With so many years in the trade, the Nu-Trend team has seen their fair share of sales tricks, special offers, promotions and other gimmicks to secure business. Rather than copy what everyone else is doing they decided a long time ago to avoid all the typical gimmicks and stick to clear, upfront information and pricing, including the provision of free Quotes. 

Here are the most common sales gimmicks you will see and how they work, keep in mind there is a reason most service industries don’t disclose fixed prices.

Real examples, real jobs.

Nu-Trend at work

Rather than use lots of photos copied from Google or from bathroom suppliers the Nu-Trend team shares real life examples of their work. Take a look at some of the bathroom renovations or local plumber jobs they have done around Sydney.

Rick Karagiannis - Plumber & Bathroom Renovator

Rick Karagiannis - Plumber & Bathroom Renovator

Rick Karagiannis is a licensed Plumber, Building Renovator and Director of Nu-Trend, a Sydney Plumber and Bathroom Renovations contractor. Nu-Trend has been operating since 2009 as an independent sole trader in Sydney. Rick provides all types of services for small bathroom renovations, leaking tap repairs, hot water high-pressure jet blasting and more.